A staffed desk, around the clock.
Alarms from your connected stores go to a Kalder desk that is staffed 24 hours a day, 7 days a week. Nights, weekends and the hours your store is closed are covered.
Alarm Monitoring
24/7 refrigeration alarm monitoring for supermarkets and grocery stores.
When a freezer goes into alarm at 4 a.m., someone at Kalder sees it, reviews it and calls the people on your escalation list. If product is at risk, we get your refrigeration contractor moving too. Your team gets a phone call, not another unread email.
- Alarm comes inFreezer case, critical high temperature, 3:40 a.m.
- Kalder desk reviews itStore, case, temperature trend and alarm history.
- First contact is calledYour night lead or store manager.
- No answer? Next on your listFacilities or maintenance manager.
- Product at risk? Contractor calledRepair starts while staff move product.
Every step is logged. Your escalation list and rules are agreed per store before go-live. Example times are illustrative.
What you get.
Real alarms get a phone call.
The desk contacts your people directly and works down the escalation list you give us. Nobody on your team has to watch a dashboard or an inbox at 3 a.m.
Your contractor, called when it matters.
If product is at risk, Kalder can bring in your refrigeration contractor so the repair starts while store staff move product to working cases.
Every alarm in context.
Store, case, temperature and alarm history in one view. Whoever takes the call knows whether this is a first alarm or the third this week.
Repeat alarms, traced to a cause.
Recurring alarms are tracked by store and case. With KalderIQ, you can find the setpoint, defrost or equipment problem behind them and stop chasing the same alarm every night.
A silent controller is an alarm too.
If a store’s controller stops reporting, it can’t warn you about a failing case. Kalder monitors connectivity so a dark store gets attention.
Staffed monitoring vs. automated alerts vs. a security company.
| Kalder staffed monitoring | Automated alerts | Security alarm company | |
|---|---|---|---|
| Who sees a 3 a.m. alarm | A person at the Kalder alarm desk | Whoever notices a text or email | An operator at a security monitoring centre |
| What they can see | Store, case, temperature trend and alarm history | The reading that tripped the alert | Usually a single alarm signal |
| Who gets called | Your escalation list, in order, until someone answers | The contacts in the app, with no follow-up | Your keyholder list |
| Refrigeration contractor | Called when product is at risk | Up to your team | Not usually |
| A controller that goes silent | Treated as an alarm | Only if a sensor drops offline | Not usually |
| Repeat alarms | Tracked by store and case, traced to a cause | Repeated notifications | Repeated calls |
How it works.
Before go-live we agree your escalation list, which alarms warrant a call and when to bring in your contractor. That agreement sets the coverage for your stores.
- 1
The alarm reaches the Kalder desk.
- 2
The desk reviews it and calls your store contact, then the next person on your list.
- 3
If product is at risk, your contractor is called and the event is logged.
What happens when the alarm is answered.
All case studiesAlarm Monitoring: common questions
What does 24/7 refrigeration alarm monitoring include?
Alarms from your connected stores are watched by a staffed Kalder desk at all hours. The desk reviews each alarm, calls the contacts on your escalation list and, where product is at risk, calls your refrigeration contractor. Alarm history stays visible to your team.
Who does Kalder call when an alarm comes in?
The people you choose: typically a store manager or night lead first, then a facilities or maintenance manager, then your contractor. We set the order, phone numbers and rules for each store during onboarding.
What happens if nobody answers?
The desk keeps working down your escalation list. Deciding in advance who is next, and when the contractor is called directly, is part of setting up monitoring for each store.
Do we need new equipment in our stores?
Kalder connects to Copeland (formerly Emerson) E2 and E3, Danfoss and Micro Thermo refrigeration controllers, plus BACnet and Modbus equipment. We check each store’s controllers and network connection before quoting, so you know what is needed up front.
What does a refrigeration alarm monitoring service do?
It watches the refrigeration alarms from your stores around the clock and makes sure someone acts on them. With Kalder, a person reviews each alarm with the store’s refrigeration data, calls your escalation list in order and brings in your contractor when product is at risk.
How is Kalder different from a security company monitoring our alarms?
A security monitoring centre usually receives a single alarm signal and calls a keyholder. Kalder’s desk sees the refrigeration data behind the alarm, knows whether it is the first alarm or the third this week, and calls your refrigeration contractor when needed.
Will monitoring stop nuisance alarms?
Monitoring alone won’t, but it shows you where they come from. Repeat alarms are tracked by store and case, and KalderIQ helps find the setpoint or equipment problem behind them.
Is alarm monitoring the same as KalderIQ?
No. Alarm monitoring responds to alarms as they happen. KalderIQ looks for problems that haven’t become alarms yet, such as a slow refrigerant leak or a compressor under stress. Most customers use both.
Guides for grocery refrigeration teams.
Solutions built on Alarm Monitoring.
See your stores the way our alarm desk does.
A 30-minute walkthrough with someone who knows refrigeration. Bring your store list and controller types; we’ll tell you what connects and where we’d start.