The freezer that fails at 4 a.m.
An alarm nobody hears is just a log entry. Our staffed desk calls your people, then your contractor.
Zeroproduct lost in a pre-dawn freezer failure24/7 alarm monitoringKeep the cold. Cut the cost.
Grocery refrigeration monitoring, with a person on every alarm.
When a case alarms at night, a person at Kalder’s 24/7 alarm desk calls your team. KalderIQ looks for refrigerant leaks and struggling compressors before they turn into alarms. Built by Neelands, with over 65 years of refrigeration experience.
- Copeland E2 and E3, Danfoss and Micro Thermo controllers
- BACnet and Modbus devices, including electricity meters
- One store to national chains, across North America
What goes wrong when nobody is watching.
Four common failures, and what happened in stores Kalder was watching.
The leak nobody can find.
Repeat top-ups, small repairs, the same rack again. KalderIQ tracks each rack across months, so a repeat leak stands out.
2 weeksto flag a loss three years of repairs had missedRefrigerant leak detectionThe compressor that fails between visits.
Compressor trouble usually builds for weeks before a failure. KalderIQ flags it, so a technician can often fix the cause before you need a crane and a new compressor.
11 → 0compressor replacements: 11 in the two years before, none in the year afterCompressor protectionThe controller that goes quiet.
A controller that stops talking can’t send an alarm. We treat silence as a problem, not a calm night.
6:55 a.m.Sunday alert for a store that went darkController monitoring
From one store to a national chain.
Independent grocers use Kalder as their night shift: a desk that answers alarms, and analytics that tell a busy facilities manager where to go first.
National chains use the same platform to see every store on one screen, hold every site to corporate setpoint standards and send the right contractor to the right rack.
Refrigeration monitoring for grocers of every size- Keep your contractors.We call them when product is at risk and give them the data to fix it first time.
- Keep your equipment.No controller replacement. Supported controllers, BACnet and Modbus devices and electricity meters connect as they are.
- Start with a few stores.Begin with the stores that worry you, then roll out across every region on the same platform.
Backed by Neelands, a commercial refrigeration company since 1958.
Kalder is a Neelands company. Neelands has spent over 65 years installing, servicing and maintaining refrigeration for grocers. That’s why our alarm desk calls your contractor as well as your store, and why KalderIQ points to a specific rack instead of handing you a data feed.
U.S. stores: EPA leak rules now cover almost every rack.
Since January 1, 2026, HFC systems with 15 lb or more need a leak rate calculated at every top-up, repair within 30 days above 20%, and a report to EPA if they lose 125% of their charge in a year.
What KalderIQ looks for, in every store, every day.
The problems that cost grocers the most rarely start as an alarm. They start as a pattern in the controller data.
Refrigerant leak detection
Leak probability, estimated leak rate and history for every connected rack.
Compressor protection
Distress flagged between service visits, before a replacement.
Controller-offline alerts
An alert when a store stops sending data.
Setpoint management
Case and rack settings checked against your configured corporate standards.
Repeat-alarm analysis
The stores and cases that keep alarming, and the cause behind them.
Rack monitoring
Leaks, compressors, controllers and alarms on every rack, in one ranked view.
How getting started works.
How to plan a pilot that proves something- 1
Send us your store and controller list.
We confirm which stores connect as they are and what the rest need, in writing.
- 2
Connect your first stores.
Agree your escalation list and what success looks like, then go live.
- 3
Expand on results.
Review what the alarm desk and KalderIQ found, and roll out from there.
Common questions
What is supermarket refrigeration monitoring?
It connects to the refrigeration controllers in your stores and watches racks, cases and walk-ins around the clock. Kalder combines a staffed 24/7 alarm desk, which calls your team when something fails, with KalderIQ analytics that find refrigerant leaks, compressor problems and setpoint drift before they become alarms.
Is Kalder for independent grocers or large chains?
Both. Independent grocers can start with a single store, and national chains run Kalder across every store with store groups, corporate setpoint standards and scheduled reports. Everyone gets the same staffed alarm desk and analytics.
Which refrigeration controllers and systems does Kalder work with?
Copeland (formerly Emerson) E2 and E3, Danfoss and Micro Thermo refrigeration controllers, plus BACnet and Modbus devices such as electricity meters.
Do we keep our refrigeration contractor?
Yes. Kalder calls your contractor during an alarm escalation when product is at risk, and can give them remote access and data for the stores they service.
Where does Kalder operate?
Across North America. Kalder is based in Ontario, Canada, and monitors grocery stores across Canada and the United States.
Find out what Kalder would watch in your stores.
Book a 30-minute walkthrough with someone who knows refrigeration. Not ready for a demo? Send us your store list and controller types, and we’ll tell you in writing which stores connect as they are.